Staff & Participants Code of Conduct


Code of Conduct


This Code of Conduct applies to all vendors, volunteers, performers, exhibitors, and anyone employed by The Holland Festival Inc to conduct business at the Holland Festival and other events.​​​

Ensuring Safety 

  • Following Work Health & Safety (WH&S) practices and policies
  • Taking reasonable care for your own (and other peoples’) health and safety
  • Complying with any reasonable work health and safety instructions, policies and procedures given by Holland Festival management
  • Fixing or reporting potential hazards immediately
  • Using all equipment in the way in which it was intended
  • Reporting injuries, illnesses, accidents and near misses immediately to the appropriate people
  • Recognising our limitations and that common sense is fundamental to our safety. Ask for help if in doubt
  • Ensuring we are not under the effects of drugs or alcohol while volunteering

A Positive Attitude 

  • Exhibiting at all times a positive and friendly approach, with the purpose of ensuring Festival attendees and volunteers have an enjoyable and memorable experience
  • Promoting the Festival at all times as a fun, interesting and diverse event

Comradeship and Teamwork 

  • Working together to create an event and environment that is inclusive, supportive and encouraging to all, promoting participation and cooperation
  • Acknowledging the importance of our individual contributions to the total effort involved in providing a happy and comfortable, yet safe and structured environment
  • Acknowledging that we rely on each other and our combined efforts exceed the sum of our individual efforts

​​ Proactive Participation 

  • Always demonstrating the volunteer ethic by being mindful of situations requiring attention or resolution. This may involve alerting the delegated control points (injury, illness, missing wristbands, unacceptable behaviour) or resolving the issue on the spot (ad hoc rubbish removal)
  • Belief in doing a job the right way and with appropriate enthusiasm Taking pride in our actions and the tasks being undertaken
  • Sharing and promoting the culture, purpose and objectives of our event

Respect for Equity and Diversity 

  • Respecting all people with whom we come in contact, regardless of their race, religion, gender, ethnic background or age
  • Treating each other with courtesy, sensitivity, tact and consideration. Respecting and assisting each other to the best of our ability

Appropriate Behaviour

  • Being alcohol and drug-free prior to and during shifts and not smoking while on duty
  • Treat children in a respectful way and in accordance with The Holland Festival Inc’s Working with Children Policy (documents kept on site and available for reference and guidance
  • Reporting punctually for all shifts
  • Completing all shift requirements as stipulated by the Volunteer Job Description and Area

​​Good Communication 

  • Respecting constructive comment and feedback
  • Asking for support when needed. Any questions or concerns may be brought to Festival Management in person or in writing at

​​Leadership and Discipline

  • Giving clear directions
  • Leading in a responsible, patient and encouraging manner
  • Recognising the chain of command as part of our Festival structure and using it to activities as appropriate